build.exe
    Services

    AI builds for the work your team is still doing by hand.

    charmthirteen's services start with a free twenty-minute Vibe Check. Then Discovery decides what the work actually is: an AI systems assessment, governance, an agentic workflow, a custom build, team training, or a mix. Every build is designed with human oversight, runs on your accounts, and is scoped in writing before you commit.

    Maybe you bought AI tools and your team barely opens them. Maybe everyone is experimenting and none of it is consistent. Maybe you are paying people to do by hand what a system could do, and nobody has mapped which parts are safe to hand off. Build starts from that situation, not from a product idea.

    charmthirteen builds AI products and agent workflows for clinics, med spas, small government teams, public health, community health centers, and the organizations that run them. Discovery comes first and decides what the work is. Then a Blueprint you own, then a build that ships on your accounts with training to run it, and only the parts Discovery said were worth building.

    Not sure a build is the answer yet? An AI systems assessment inspects your tools, workflows, data and governance first, and tells you what to keep, change, automate, govern or build.

    See AI assessments →

    They rent you a digital employee forever. We build one you own, plus training to run it, and we're a phone call away if you need help.

    Schedule a Vibe Check (opens in a new tab)See the two lanes ↓
    which_lane.txt
    Which lane am I?

    One or two workflows for one team is the Small Business lane. Multiple teams, shared systems, or a governance requirement is the Enterprise lane.

    The lane is set by scope, not by who you are. Government pays the lane its scope falls in.

    who_this_is_for.txt
    Who this is for

    Built for teams where a wrong AI output reaches a patient, a claim, or a citizen.

    • Clinics and medical practices
    • Med spas
    • Small government teams
    • Public health departments
    • Community health centers
    • And anyone else with a workflow worth owning
    how_it_works.exe
    The ladder

    Discovery, then a Blueprint, then a build you own.

    Step 01Vibe CheckTwenty minutes, free. You describe what is not working, we tell you what we see, and we decide together whether Discovery is worth your time. Bring the problem, not the diagnosis.
    Step 02DiscoveryThe diagnosis. We sit with your workflows, your constraints, your data, and your rules, then name what is actually broken and what is worth fixing. Discovery decides whether the answer is a build, a workflow change, training, or a combination, and nothing gets designed before it does.How Discovery works ↓
    Step 03BlueprintThe design your team, or any vendor, could build from. The workflow, the tool stack, the human checkpoints, the risks, and the timeline, written so your compliance lead can sign off before a line of code exists. You own it once paid.
    Step 04BuildWe build it. A standalone AI product or an agent and workflow automation, running on your accounts and your keys, with training so your team runs it without us on the call.
    orbit.exe
    The Orbit Framework

    Better solutions start with better questions.

    Orbit helps us understand how your work actually happens, where the friction lives, and what success should look like before recommending technology.

    It's how Discovery works. Six phases, each built around one question, so the problem we solve is the real one and the recommendation fits the way your team already works.

    01 Pre-Orbit02 Entry03 Mapping04 Gravity05 Circles Out06 Trajectory
    1. Phase 01

      Pre-Orbit

      What do I think I know?

      Before we meet, we research your organization, your industry, and where AI already shows up in your work. We arrive with early hypotheses and sharper questions, and we hold both loosely.

    2. Phase 02

      Entry

      Is this the real problem?

      You explain the problem in your own words. We listen for the gap between the symptom you're feeling and the cause underneath it.

    3. Phase 03

      Mapping

      Who feels this, and how?

      We trace the workflow, the people in it, where it hurts, and what's already been tried, so the pain points come out ranked instead of guessed.

    4. Phase 04

      Gravity

      What does this actually cost?

      We put weight on the problem: lost hours, cost, risk, compliance exposure, or revenue that slips away. That tells us whether it's worth solving now, and how ready your organization is to solve it.

    5. Phase 05

      Circles Out

      What do I know now?

      We compare what we learned with what we assumed going in, and we name the questions still open so nothing gets quietly skipped.

    6. Phase 06

      Trajectory

      What does good look like?

      We define the outcome you want, decide whether AI fits it, and recommend a direction along with the scope of what comes next.

    Orbit ends in a recommendation, and sometimes that recommendation is training, a workflow change, or nothing new at all. A build only follows when Discovery says it's worth building.

    Start with a Vibe Check ↗ (opens in a new tab)

    Orbit also structures every AI systems assessment. See how →

    lanes.exe
    Two lanes, one price list

    Pick the lane your scope falls in.

    Build pricing by lane
    StepSmall Business / ClinicEnterprise / Org-wide
    WhoOne or two workflows, one teamMultiple teams, shared systems, governance requirement
    Vibe CheckFreeFree
    Discovery$87520% to book, 80% at session start. Credits 100% toward a Blueprint within 60 to 90 days.$4,500 Audit50% at booking. Credits 100% toward a Blueprint or Build within 90 days.
    Blueprint$2,00050% up front, 50% on delivery. charmthirteen's IP, and you own the design once paid.Contact for pricingScoped from the Audit.
    BuildStarting at $3,250Single agent or product. Multi-agent (three agents) starting at $7,000.Contact for pricingScoped from the Blueprint.
    Support$175/hr, no retainer$1,500/mo retainer (8 hours, 3-month minimum) or $175/hr

    Complexity add-ons are scoped in the Blueprint, which is why Build says starting at. You own your API keys and tooling. Nothing runs on charmthirteen accounts.

    Start with a Vibe Check ↗ (opens in a new tab)
    two_shapes.txt
    Two output shapes

    A product or an agent. Same process either way.

    A standalone AI product

    Something with its own front door. An intake tool, a verification layer, a client-facing assistant. Orinyx started this way.

    An agent or workflow automation

    AI inside the work you already do. Intake, triage, documentation, follow-up, reporting. Same process, same ownership.

    in_that_order.txt

    Safe, efficient, and usable. In that order.

    Aligned with compliance and real constraints first, less manual work second, and built for how people actually work the whole way through.

    worked_examples.txt
    Worked examples

    See the thinking on the page: solution designs from prior work, each with the problem, the architecture, and what happened to it. And one from inside the practice, how an off-machine governance vault rebuilt a deleted AI agent fleet in a day.

    faq.txt
    Frequently asked

    Questions before you book.

    Is Discovery required before a build?
    Yes. Discovery is the diagnosis. It is where we find what is actually broken and whether a build is even the right answer, and every Blueprint and Build is scoped from it. It is $875 in the Small Business lane and a $4,500 Audit in the Enterprise lane, and it credits 100% toward the next step within the credit window.
    Can I buy a Blueprint without a build?
    Yes. A Blueprint is a complete design your own team or another vendor can build from. It is charmthirteen's IP until it is paid for, and you own the design once it is.
    Which tools do you build with?
    Whatever your organization allows and already pays for. We are tool-agnostic. Claude, OpenAI, Lovable, n8n, Zapier, Supabase, and the systems you already run all show up in builds, and the choice is made in the Blueprint, not before.
    Who owns what we build?
    You do. The product or agent runs on your accounts and your API keys, nothing runs on charmthirteen accounts, and you keep the code, the prompts, and the documentation.
    What does support cost after the build?
    $175 per hour with no retainer in the Small Business lane. Enterprise clients can choose a $1,500 per month retainer covering eight hours with a three-month minimum, or the same $175 hourly rate.
    How do you handle HIPAA and PHI?
    Zero-PHI by default. Builds run on your accounts under your BAAs and vendor agreements, PHI never touches charmthirteen systems, and the Blueprint names every place data flows so your compliance lead can sign off before a line of code exists.
    What is the difference between a product and an agent?
    A product has its own front door and its own users. An agent or workflow automation lives inside work you already do. The process, the pricing, and the ownership are identical either way.
    Why is there one price per lane?
    Because the lane is set by scope, not by who you are. One or two workflows for one team is Small Business pricing whether you are a clinic, a med spa, or a city department. Multiple teams, shared systems, or a governance requirement is Enterprise pricing. Complexity add-ons are priced in the Blueprint, which is why the site says starting at.
    How long does a build take?
    Discovery is a single session in the Small Business lane and a multi-week Audit in the Enterprise lane. Blueprint and Build timelines are set in Discovery and written into the Blueprint, so you know the calendar before you commit to a build.
    What is the Orbit Framework?
    The Orbit Framework is charmthirteen's human-centered discovery method. Its six phases, Pre-Orbit, Entry, Mapping, Gravity, Circles Out and Trajectory, test whether the stated problem is the real problem before any AI solution is recommended.
    Does Orbit replace the Vibe Check or Discovery?
    No. Orbit is how Discovery works. You still start with a free Vibe Check, Discovery uses Orbit to find the real problem, and a Blueprint and build follow only if Discovery says they're worth it.
    What do I get at the end of Orbit?
    A desired outcome statement, a recommended solution direction, and the scope of the next engagement, along with what was learned and what still needs answering.
    Start with the Vibe Check

    Twenty minutes decides whether Discovery is worth your time.

    No deck, no pitch. Bring the problem, not the diagnosis.
    Schedule a Vibe Check ↗ (opens in a new tab)Questions first? Book a Coffee Chat → (opens in a new tab)